Constituent Relationship Management System – Texas (USA)

Description

• Provide a Constituent Relationship Management (CRM) System with:
• A centralized, user-friendly web portal and mobile app enabling users to submit, track, and rate service requests online or via mobile.
• A workflow engine that:
• Routes and assigns service requests automatically to relevant departments.
• Sends alerts/reminders to ensure timely resolution.
• Automatic language translation capabilities, including Spanish support.
• A knowledge base in English and Spanish with scalability for additional languages.
• Access control for primary users and managers with customizable interfaces.
• Configurable dropdown functionality for system categorization and management.
• Tools for managing all forms of constituent communication.
• Event registration and attendance tracking.
• Features for creating a user-facing sign-up list for segmentation.
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Key Dates:
• Questions Submission Deadline: January 16, 2025
• Non-Mandatory Pre-Proposal Conference: January 14, 2025
• 📅 Expiry Date: February 3, 2025